Help I can't get the trainer newsletter

[Dalton]

So I have been signed up for months for the trainer newsletter. Back in March or April (forget when) I stopped getting them. I never got the ones with codes in May or June and am wondering if I will also not get the Shiny Mewtwo one in July.

When I go to my profile, I have a check mark next to where it asks if I would like to receive emails, and promotions. On a different site tons of people say to uncheck it, and log out. Then return and log in. Check the box and it works for them. When I tried to do it, nothing happens. I saved the changes and it still had me checked to receive it. I can change other things fine on that page but just not that.

Any help would be great, and also how many others have had trouble with this?

 

[homeofmew]

1. if you are under 13 they go to your parents
2. check the spam mail
3. they usually sent it in the first few days of the month.

 

[skayleef]

I am having trouble also. I am well over 13, know what a spam folder is, and still have no newsletter.

 

[Asclepius24]

I had the same issue - nothing in my spam folder or anywhere else. A support ticket was not helpful.

Change the e-mail you're having the newsletter sent to. You should get an email about "re-activating" your account at the new address. You'll receive the newsletters after that as long as your settings on the website are correct. I haven't changed my address back yet, but I'd imagine it would work.