> PTCGO keeps crashing; Need help

Aspiring Trainer


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Post: #1
PTCGO keeps crashing; Need help

hi everyone,

i need help, since last week the game crashes suddenly ... it always ran fine but ...
i thought since my computer has so much crap on int im gonna format the pc, did last night.
installed ptcgo and ... it worked, great Smile closed the game, went to sleep...
nowx 5 mins ago i want to start the game again and boom same crash Sad((
i emailed the support but , well after a week still in 'open' status Sad
maybe someone can help me?! this is what the crash report gives;

Unity Player [version: Unity 3.5.6f4_b81e0151ec83]

Pokemon Trading Card Game Online.exe caused an Access Violation (0xc0000005)
in module Pokemon Trading Card Game Online.exe at 001b:00000000.

Error occurred at 2012-11-21_135110.
C:\Users\Nico\AppData\Roaming\Pokémon Trading Card Game Online\Pokemon Trading Card Game Online.exe, run by Nico.
34% memory in use.
3579 MB physical memory [2340 MB free].
0 MB paging file [0 MB free].
2048 MB user address space [1805 MB free].
Read from location 00000000 caused an access violation.

Context:
EDI: 0x00000000 ESI: 0x00000001 EAX: 0x00000000
EBX: 0x00000000 ECX: 0x00000b60 EDX: 0x0017c858
EIP: 0x00000000 EBP: 0x0012f3f0 SegCs: 0x0000001b
EFlags: 0x00210246 ESP: 0x0012f3a4 SegSs: 0x00000023

Bytes at CS:EIP:
?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ??
...

can anyone help?
tried unistalling and reinstalling but ... doesnt work
11-21-2012 06:58 AM
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S Type Armor


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Post: #2
RE: ptgco crashes :/

The client has consistently crashed with my computer everytime, too, this is a pretty big problem, and its one of the reasons I use PlayTCG instead. Still, PlayTCG asks for contact info like your Country, State/Province and Zip Code, so that's rather suspicious.

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12-19-2012 05:45 AM
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Team Xerneas Leader


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Post: #3
RE: ptgco crashes :/

Try running it as an administrator. You'd have to right click the program then choose Run as Administrator from the menu.

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12-19-2012 10:44 AM
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Pancham=PURE AWESOME


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Post: #4
RE: PTCGO keeps crashing; Need help

How exactly does running PTCGO as administrator keep it from crashing and having increasing memory leaking issues when open for long periods of time?
01-02-2013 09:29 AM
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Post: #5
RE: PTCGO keeps crashing; Need help

(01-02-2013 09:29 AM)NoDice Wrote:  How exactly does running PTCGO as administrator keep it from crashing and having increasing memory leaking issues when open for long periods of time?


Running in administrator can affect the rights it has on the computer. Some programs also just need to be shut down periodically. ( for example browsers)

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01-02-2013 08:46 PM
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